Audicus hearing aids, reviewed by audiologists

A look at the sound quality, ease of use, and other essential hearing aid specs for Audicus products.

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3 key takeaways

  • Audicus sells their hearing aids online — It’s not quite an over-the-counter (OTC) hearing aid company, but you can purchase an Audicus device either by submitting an existing hearing test, taking an online test, or visiting a brick and mortar store.
  • There are different types of Audicus hearing aids — The company sells 3 different models (Omni, Wave, and Mini) to accommodate different aesthetics and types of hearing loss.
  • They’re best for mild to moderate cases of hearing loss — Anyone suffering from severe hearing loss should seek an in-person visit with an audiologist.

If you’ve noticed a decline in your hearing ability lately, you may benefit from wearing a hearing aid. These small devices fit snugly in or around the ear to amplify external sounds and carry them directly to the eardrum.

Many people get prescription hearing aids by visiting an audiologist, a hearing doctor that specializes in diagnosing and treating hearing and balance disorders. Since these types of hearing aids are tailor-made to each patient’s hearing needs, they tend to offer the best results.

Unfortunately, some people just don’t have the time, money, or insurance needed for an in-person appointment. That’s where online hearing manufacturers like Audicus come in.

Some quick facts about Audicus hearing aids

Audicus is an online hearing aid company owned by Sonova, a Swiss hearing aid manufacturer responsible for roughly 30% of the entire hearing aid industry, including products from other premium brands like Phonak and Unitron. Among other things, Audicus’ crowning achievements include:

  1. One of the oldest online hearing aid companies. Launching back in 2011, Audicus has over 10 years experience delivering modern hearing aid designs and simple online service. They were also one of the first brands to program hearing aids remotely and ship them directly to customers.
  2. They have the most accurate online hearing test. While other online hearing tests claim to offer results in as little as five minutes, the Audicus hearing test takes about 20. Designed by a skilled team of engineers, neuroscientists, and audiologists, it tests each ear twice at five different frequencies to cut down the margin of error.
  3. All Audicus hearing aids use Auto-Adapt technology. This feature allows Audicus devices to automatically cycle between different hearing aid presets to maximize your hearing ability in different noise environments.
  4. Money-back guarantee. All Audicus hearing aids come with a 45-day trial period so users can try out their device after they order and make sure it adequately meets their hearing loss needs.

Are Audicus hearing aids for me?

Before you decide that an Audicus hearing aid is the best choice for you, it’s important to research competing models and weigh the pros and cons of each. After all, a hearing aid that might be perfect for treating one case of hearing loss could be totally wrong for another.

Audicus hearing aids are best for patients suffering from mild to moderate hearing loss, especially tech-savvy patients who prefer the convenience of telehealth screenings. Our audiologist review board highlights these points in particular:

The pros of Audicus hearing aids

  • Technology you can trust. Audicus hearing aids are rebranded Unitron devices produced by hearing aid mega-manufacturer Sonova. When fitted properly, patients often praise Unitron tech for the clear, natural sound quality it delivers.
  • All Audicus hearing aids have an IP68 rating. This means they’re water-resistant in fresh water up to 5 feet (1.5 meters) deep for up to 30 minutes. Hearing aids with an IP68 rating are also safe around sweat and humidity.
  • Remote adjustments possible via smartphone. The company’s high-end Omni model comes with a unique feature that allows audiologists to make adjustments to the hearing aid without being physically present. All you need to do is download the Hearing Remote app on your smartphone, pair your phone with your hearing aid, and enter the changes you’d like made. This is an especially helpful feature in the long term, since hearing loss generally gets worse with age and often requires patients to go through several hearing aid adjustments.

The cons of Audicus hearing aids

  • Short warranties. While all Audicus hearing aids come with a 45-day trial period and 2-year warranty, these terms are relatively short compared to those offered by competitors. By contrast, other premium hearing aid brands like Jabra enhance (formerly known as Lively) offer up to 100-day trial periods and 3-year product warranties.
  • The Wave and Mini can’t be adjusted remotely. Unlike the Omni, Audicus’  lower-end hearing aids don’t allow for remote adjustments or custom programming. This means that if you need your Audicus Wave or Mini adjusted, you’ll have to physically ship it back to the company to get it done.
  • Little to no in-person support. Since the company only has one brick and mortar store in New York City, customer service issues are exclusively handled over the phone or through the Remote Hearing mobile app. However, you are able to  try Audicus hearing aids in-person at Albertson’s stores in Chicago, Denver, and NYC.

Customer service

Because Audicus is notorious for their lack of in-person support, their customer service reputation is often less than stellar. Some patients complain of unresponsive customer service representatives and lengthy waiting periods after sending their hearing aids in for repairs.

However, there is an in-depth support center up on the company website that allows patients to review helpful materials including frequently asked questions (FAQs), video tutorials, product manuals, and information on returns and reprogrammings.

You can contact an Audicus customer support representative through the online chat window on the company website, via email at help@audicus.com, or over the phone at (855) 971-0451, 9 a.m. to 7 p.m. ET, Monday through Sunday.

Models available

Audicus offers three hearing aid models designed to accommodate different aesthetics and types of hearing loss. These include the premium Omni hearing aid, the more affordable Wave model, and the incognito Mini hearing aid, which fits completely in the ear canal for maximum discretion.

Audicus Omni

Audicus’ premium Omni model is the company’s most feature-rich hearing aid. Most importantly, this model allows an Audicus hearing specialist to make remote adjustments after a patient’s first fitting, saving you lots of time and money whenever a change is needed.

The Omni consists of a small black body that sits behind the ear and a receiver pointed into the canal (RIC). It’s also equipped with special adaptive-directional microphones that detect the direction of incoming speech and cut out background noise in real time for a high-quality, natural-sounding audio experience. Bluetooth connectivity on both Apple and Android devices makes this model especially handy, allowing you to take phone calls and listen to music directly through the hearing aid.

For an additional $400 a pair, you can also upgrade to a rechargeable battery pack.

Audicus Omni

The Omni consists of a small black body that sits behind the ear and a receiver pointed into the canal (RIC). It’s also equipped with special adaptive-directional microphones that detect the direction of incoming speech and cut out background noise in real time for a high-quality, natural-sounding audio experience.

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Criteria The Audicus Omni
Cost $2,998 per pair ($159 per month)
Warranty 2-year manufacturer’s warranty
Rechargeable batteries? Yes, for an additional $400
Bluetooth capabilities? Yes
Customization options Remotely Adjustable

Who are Audicus Omni hearing aids ideal for?

Because the Omni boasts so many smart features, this model is only recommended for tech-savvy hearing aid users. If you’re not comfortable navigating your smartphone on a regular basis, you may be better off with a more traditional hearing aid. Like most over-the-counter models, the technology built into the Omni is designed to treat mild to moderate cases of hearing loss. Patients suffering from severe hearing loss should discuss prescription hearing aid options with an audiologist.

 

Audicus Wave

Another RIC-style hearing aid, the affordable Wave model is Audicus’ most popular entry-level hearing aid. It features similar technology to the Omni, including Bluetooth connectivity, feedback reduction, and auto-adapt technology. Also like the Omni, the Audicus Wave comes standard with disposable batteries, but you can opt for rechargeable batteries for an additional $400 per pair.

Best of all, the Audicus Wave is much more affordable than the Omni, running $1,398 for a pair compared to $2,998.

On the other hand, the Wave doesn’t allow audiologists to make remote adjustments, which means you’ll need to ship it back to the company anytime you need something changed after your first fitting. And because the first fitting isn’t done in person, many customers find the assistance offered by the Wave satisfactory, but not exceptional.

Audicus Wave

Another RIC-style hearing aid, the affordable Wave model is Audicus’ most popular entry-level hearing aid. It features similar technology to the Omni, including Bluetooth connectivity, feedback reduction, and auto-adapt technology.

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Criteria The Audicus Wave
Cost $1,398 per pair ($89 per month)
Warranty 2-year manufacturer’s warranty
Rechargeable batteries? Yes, for an additional $400
Bluetooth capabilities? Yes
Customization options No

Who are Audicus Wave hearing aids ideal for?

The Wave offers the best value among Audicus’ offerings. It’s ideal for patients who are experiencing mild to moderate hearing loss, but don’t want to pay full price for the Omni. It shares many of the same features and a similarly discreet aesthetic, available in 4 different colors including black, brown, gray, and silver.

Unfortunately, the convenience and affordability of online hearing aids often equates to a drop-off in quality. OTC options like the Wave cannot be customized to specific cases of hearing loss in the same way prescription hearing aids can.

👉See an audiologist if you’re not sure which type of hearing aid is best for you. 

Audicus Mini

The most discreet offering of the bunch, the Audicus Mini is a small hearing aid that fits completely in the ear canal (CIC). Similar to the Omni and Wave models, the Mini auto-adjusts to your environment and blocks out unwanted background noise to make conversations clearer and improve a patient’s overall focus. At $999 per ear, it’s a bit pricier than the Wave — just don’t expect add-ons like Bluetooth connectivity or remote adjustment capabilities.

The Mini’s batteries aren’t rechargeable, and they typically have a battery life of 4 to 5 days.

Audicus Mini

The most discreet offering of the bunch, the Audicus Mini is a small hearing aid that fits completely in the ear canal (CIC). Similar to the Omni and Wave models.

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Criteria The Mini
Cost $1,998 per pair ($109 per month)
Warranty 2-year manufacturer’s warranty
Rechargeable batteries? No (battery only)
Bluetooth capabilities? No
Customization options No

Who are Audicus Mini hearing aids ideal for?

Since the main draw of the Audicus Mini is its discreet body, this model is recommended for patients who are most concerned about the appearance of their hearing aids.

The Mini’s small size can make it difficult to remove or change the batteries, so they’re not recommended for anyone who has issues with dexterity. Additionally, CIC hearing aids are unable to amplify sounds like larger models can, so they’re not a good option for treating severe to profound hearing loss.

What our audiologists say about Audicus hearing aids

Dr. Ruth Reisman
“Because Audicus is a rebranded Unitron hearing aid, we know the technology is good for a direct-to consumer product. In my experience, when fit properly, patients are really successful with the processing strategy and appreciate the natural sound quality.

When I had sudden hearing loss for 2 months and wore a hearing aid, my go-to was Unitron a.k.a. Audicus because it sounded most comfortable to me.”

Dr. Jessica Hinson
“Audicus devices are quality OTC hearing aids that can benefit those with trouble in mild background noise, with TV, and in some complex listening situations. They are IP68 rated, so no worries with sweat and humidity.

They are Bluetooth compatible with smartphones, and you can even use your smartphone to make adjustments or have a team member make adjustments for you! I wouldn’t recommend even the premium device (Omni) for those with trouble in moderate to severe noise, those who produce a lot of ear wax, or those with poor dexterity.”

Dr. Morgan
“Phonak is known for producing high quality, well-researched hearing aids. They have excellent customer service, and the company stands behind its products. I have been fitting Phonak hearing aids on my patients since I began my career. They truly have an option for every patient.”

What customers say about Audicus hearing aids

Customers say their favorite feature is…

Across the board, Audicus users report exceptional customer service and praise the ease and speed of the ordering process. They also say that sounds come through crisp and clear and that overall, the products are comfortable and easy to use.

Customers say their least favorite feature is…

While most customers say they had a stellar experience with customer service, others have complained that they felt a lot of pressure from the sales team. Some Audicus users have also complained that they pick up sounds from other rooms, proving the power of the device, but sometimes causing discomfort.

Frequently asked questions

How do I clean my Audicus hearing aid?

Routine cleanings are essential to keeping your hearing aid working properly at all times, regardless of what company makes them. The device’s domes and earwax guard should be replaced every three months to ensure a proper seal.

Weekly or bi-weekly cleanings can be performed by gently wiping the hearing aid and dome with a soft, dry cloth to remove dirt and oil buildup, and by gently brushing any openings or crevices on the device.

Just remember to wash your hands before you start cleaning so you don’t end up getting any unwanted particles on your hearing aid.

Who are Audicus’ competitors?

While there are tons of OTC hearing aid brands out there, Audicus devices are most similar to those offered by companies like Whisper, Olive Union, Eargo, and ReSound. According to data from Tracxn.com, Audicus currently ranks 20th among 247 hearing aid manufacturers.

Where is Audicus based?

Audicus’ main offices are located in New York City, USA.

Which type of hearing aid is the most commonly sold?

Receiver-in-canal (RIC) hearing aids are considered the most popular style of hearing aid. These types of hearing aids work by delivering sound to the ear through a tiny speaker that rests inside the canal.

What company sells the best hearing aids?

It depends on what you’re looking for. There’s no one “best” hearing aid for everyone, as people suffer from different types of hearing loss and tend to have their own aesthetic preferences. Consult an audiologist to determine the best hearing aid brand for your needs.